Crappy customer service… Cannot visited mortgage manager. Become re-finance procedure. Turned-in most of the papers, overlooked 5 closings. However prepared! Losing profits. Cumbersome support service. Crappy bargain! Exactly how performed they started to 4.5 mil in transformation? Ask your States Lawyer Workplace.
They continue mobile me to the brand new financing processors
Terrible support service. I have been discussing a great re-finance once the zero nearer to closing than I happened to be in June. Customer care is actually bull crap. They just transfer us to each person, i am also bounced to such as a golf ball. Very disappointed and you may crazy and you will have always been moving my home loan as soon as possible. Don’t highly recommend The latest Rez after all.
My personal financing is actually having Ditech therefore are offered so you’re able to The new Rez
Don’t use NEWREZ….greatest mistake I’ve generated. Started trying refi. As the Will get it’s now Oct however wishing. I’ve delivered the same documents within the several times. Cannot come to anybody by the cell phone. My personal financing are recognized 8 weeks before however waiting. The firm try a joke wade someplace else.
The fresh new Rez is the terrible mortgage lender!! The brand new Rez named and you can accessible to refi my mortgage at a lower interest. The borrowed funds Officer Ryan said it could be effortless “not a problem”. He plus said it’s not necessary for another appraisal since mortgage was just 1 year old and now we were not taking any additional money out! HA… 5 days later he or she is requesting docs they have. The borrowed funds Chip do not understand the docs I publish on their safer website http://clickcashadvance.com/installment-loans-fl/windsor/. The fresh seriously terrible financial I have actually ever caused! Save yourself the fresh rage and acquire another lender!!
NewRez/Shellpoint gotten our very own financial out of Ditech. First percentage in order to NewRez was at , and that i setup via the NewRez web site getting automatic payments into the firstly monthly. The ran really up to . They never ever took the latest payment that was said to be drawn from our family savings! We failed to notice up to we got a trip to the off certain strange number stating these people were NewRez, didn’t speak to her or him while we failed to know the quantity. Checked all of our membership on line via their site and you can reduced and you may view the October fee hadn’t been instantly received! Had to your phone which have NewRez customer care instantaneously to track down out that which was happening and you will try advised it had been some variety of “glitch”. Actually, repayments having been mobile to possess percentage well due to the fact ! You will find lots of money in this new bank account for it! I talked that have a couple of various other persons on the , into 2nd people using percentage over the phone that have this new statement off the girl there could be no later fees, zero fee and it also could well be ACH. It is now as well as on their web page it’s proving me that it’s an enthusiastic unapplied fee! What the heck, this is basically the Oct step 1 fee and should were applied therefore Instantaneously into the . So we log in to the telephone once more with these people today and you may inquire what’s happening? Try told that she’d instantly consult it be placed on the newest October payment and you may “you’re not later” I called the lender right after conversing with NewRez on and you may the lending company told you “no try at payment got requested because of the NewRez/Shellpoint, they (the financial institution) commonly stopping one commission and we has actually many currency to fund 4 many years of costs”! We have below 12 months left with this 1st home loan and tend to be seriously considering visiting the condition attorneys general’s office, the better company bureau, hiring legal counsel and you can investing which away from now. Our on the internet membership which have NewRez shows another commission are auto-paid off is set to own The fall of step 1, however if i try to go through the arranged automatic costs, they informs us we can’t as account try “past-due”. This is so that wrong to your of a lot levels! We have Never been late from inside the 30 age with our home loan payment and now we possess the best credit score over 850! Will they be today going to screw the credit history? Stay away from Her or him!
